RESUME

​Advisory group changing the path of companies and people to be better, and more effective through bespoke evidence-based development programs, targeted transformation, and coaching and mentoring. 

• Successes include: Increased new client acquisition by 15%, Reduced operating expenses by 10%. Compressed new market opening time by 5%.

​Private non-profit whose mission is to champion the wellbeing of companion animals and strengthen their bond with the people who know, love, and need them.

• Chair of the Culture and Experience Committee

• Member of the Board Engagement Committee

• Member of the Governance Sub-committee

​Private mid-size marketing and sign manufacturer and provider servicing 5% market share of multi-family management companies. Over 12K users, 1M+ annual transactions, and $4M P&L.

• Recruited by the CEO to transform all functions to a growth-oriented, scalable, and profitable organization. Oversight of 125+ resources across all functional departments. Reduced expenses by 12%, and increased client satisfaction by 33%, increased products per contract by >20%.

Private Equity experience, branding and environmental design firm serving the financial services, healthcare, sports, and entertainment industries.

• Recruited by the President to reengineer the company to raise EBITDA, and package it for a liquidity event to private equity. Oversaw a $6.0M P&L, gained 10% operational efficiency, increased new client close rate by 15%, and obtained a 50% higher valuation multiplier than originallyforecasted.

​Private boutique experience design agency providing interactive digital and full-scale immersive experiences to the retail, sports entertainment, and hospitality markets.

• Responsible for the company’s strategy, operations, and technology groups. Reduced IT expenses by 50%, and gained 20% efficiency inproductivity, and revamped product offering compressing client program delivery time by 20%.

Hired to turn around the business unit after a 40% revenue loss. Restructured, right sized, and outsourced functions saving 22% expense, enhanced usability, built new products, recovered revenue loss, and gained 20%. Over- saw $12.5M P&L and 150+ onshore and offshore resources, boosted client retention by 15% and sparked 12.5% increase in revenue by developing and deploying new digital and mobile products.

Led multiple teams implementing enterprise-wide solutions transforming operations, and data and information accuracy, across multiple locations, subsidiaries, and business units. Managed $6.5M P&L and 125+ domestic and offshore resources, established a corporate data integrity team increasing accuracy by 40% and reduced technology expense by 60%.​

Led global project management and engineering teams implementing bespoke telephony technology solutions into client call centers. Reinvented operating workflows and processes, reducing delivery time by 10%.

Collaborated with cross-functional teams actively engaged in the company’s rapid growth and expansion from 293 stores into 50 states, three territories and five countries with direct management of more than $4B in project spend. Implemented entry into new markets, including Argentina, Canada, Chile, Mexico, and Puerto Rico which included three multi-year expatriate assignments.​