INTERNATIONAL
Extensive experience leading global business operations and strategy across retail, technology, marketing, and construction sectors. I specialize in expanding businesses internationally, balancing local relevance with global brand growth. With teams spanning 18 time zones, I’ve implemented innovative solutions like outsourced operations and “follow the sun” support systems. My experience as an expatriate has been key in opening new markets, integrating acquisitions, and driving growth in profit, customer satisfaction, and shareholder value.
Expatriate
2001 - 2003, Buenos Aires, Argentina. The Home Depot. New market entry.
​
1999 - 2001, Santiago, Chile. The Home Depot. New market entry.
​
1994 - 1995, Toronto, Ontario, Canada. The Home Depot. Acquisition integration and transformation.
Strategy
-
Created strategies for capturing global market share in underserved countries
-
Conducted market research and constructed business cases, proformas and proposals for new market investment
-
Identified potential acquisition targets, joint venture opportunities and greenfield investments
Market Entry
-
Limited revenue lag by leveraging economies of scale opening multiple retail locations simultaneously across two countries
-
Forged strategic relationship with UK partner to launch new consumer health portal
-
Captured opportunity of rapidly growing Australian construction market, increased annual revenue by 250% via replication of US company porting systems, processes, and functions
Localization
-
Established inculturation protocols for ex-patriates shortening their ramp-up and mitigating cultural mishaps
-
Modified core business systems to be configurable and responsive to local regulations, language, and business methods
Effectiveness
-
Seamlessly led integration of acquired companies removing duplication of functions, reducing technology stacks, and aligning with universal measurements and reporting. As a result, operating expenses were typically reduced by 60%
-
Implemented a multi-nation “follow the sun” methodologies for development and quality assurance resulting in shorter deployment cycles by 33%
-
Reduced operating costs by 22% repositioning specific roles and functions to offshore facilities and partners in Belarus, Ireland, and Russia
-
Mitigated risk to volunteer attrition through knowledge redundancy by establishing simultaneous functional training across multiple sites
-
Reengineered and standardized workflows between US and European teams for a more rapid implementation of products and services, leading to a 40% reduction in client go-live time
-
Transformed low-performing UK business unit streamlining functions from market analysis and product design though delivery of new consumer products and customer support methods supporting a 5% increased revenue